This accessibility statement applies to the website www.betterhospitalsleicester.nhs.uk (formerly www.bettercaretogether.nhs.uk) domain.
This website is run by University Hospitals of Leicester (UHL) andEast Leicestershire and Rutland Clinical Commissioning Group (CCG), Leicester City CCG and West Leicestershire CCG. We are committed to providing a website with information that is accessible to the widest possible audience, regardless of technology, disability and capability. We are continuously working to increase the accessibility and usability of our website and in doing so adheres too many of the available standards and guidelines.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Allows change of colours, contrast levels and fonts (with your available software)
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Most older PDF documents are not fully accessible to screen reader software
- Some older video content do not have captions or transcripts
- A part of our website (Better Care Together) contains older text content, PDFs and videos that may not be accessible
- Some heading elements may not be consistent on the older Better Care Together pages
- Some images and links do not have good alternative text
- Some images may have text on them on the older Better Care Together pages
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 5 working days. Please provide us with:
- the web address (URL) of the content
- your name and email address
- the format you need, for example, audio CD, braille, BSL or large print, accessible PDF
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
If you do visit, our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter by emailing beinvolved@LeicesterCityCCG.nhs.ukor phoning us on 0116 295 0750.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact beinvolved@LeicesterCityCCG.nhs.ukby email, stating the any problems you are experiencing.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Compliance status and technical information about this website’s accessibility
This website is run by University Hospitals of Leicester (UHL) andEast Leicestershire and Rutland Clinical Commissioning Group (CCG), Leicester City CCG and West Leicestershire CCG. We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard
This statement was prepared on 22nd September 2020.
Plan to update non-accessible content
The content that is not accessible is outlined below with details of:
- where it fails the success criteria
- planned dates for when issues will be fixed
A small number of pages have video content where there are no captions or transcripts. This fails WCAG 2.1 - We plan to fix this by October 2020.
Some older PDF documents are not accessible to screen readers, including missing text alternatives and missing document structure. This fails WCAG 2.1 and we plan to remove these by October 2020.
This website was last tested on 22nd September 2020. The test was carried out by University Hospitals of Leicester Web team and andEast Leicestershire and Rutland Clinical Commissioning Group (CCG), Leicester City CCG and West Leicestershire CCG.
Disproportionate burden
Not applicable
Content that’s not within the scope of the accessibility regulations but will attempt to resolve for better usability
Guidance will be created to help content authors understand the requirements for captions and audio description for all new videos. This is related to WCAG 2.1 success criteria 1.2.2 (Captions (Prerecorded)) and 1.2.3 Audio Description or Media Alternative (Prerecorded).
How we tested this website
This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally by our Web and eDevelopment Services team.
